Refund policy

Return Policy (Change of mind / Purchase by mistake)

We accept returns at any time within 30 days of receipt for any reason, provided that the returned item(s) are in the same condition as delivered, with the exception of personalized items. Please note, we are unable to process an exchange. 

To help us quickly process your return, please follow our returns instructions:

• Return all original packaging;
• Do not remove any hang tags or sewn tags. Any returned items without sewn tags will not be eligible for a refund;
• Use the original mailing bag/box to return the item(s) and securely seal to keep the item(s) safe;
• Always obtain and keep the tracking information from your post office or chosen carrier for your return in case of any non-delivery.
• Merchandise items (Stickers, pin badges and key-rings) must be unused and returned in their original packaging or will not be eligible for a refund.
• Return shipping fees for change of mind returns are at the customer's expense

Please kindly note that, in some cases you may need to return the poduct to our overseas warehouses. Please check the interntional shipping cost with your local post office before you request for a return.

 

Refund Policy (Quality Issue)

We provide instant full refund for any product quality issue. Please kindly attach the photos of the quality issue in your refund request email. To make thing as easy as possible for you, the faulty product is not required to return to us. The refund will go back to your original payment.